Privacy Policy mbi66
Your Data Protection
User privacy is our priority. This document clearly explains how mbi66 collects, uses, stores and protects your personal information when you use our platform. Please read it carefully before registering or using any of our services.
Our Commitment to Your Privacy
mbi66 operates on six core principles in handling user data, ensuring your information is always kept safe and managed responsibly.
Layered Data Security
All your personal information is encrypted using 256-bit SSL technology and stored on servers protected by firewalls. Access to this data is restricted to authorised personnel only, with continuous monitoring for any suspicious access attempts.
No Sharing of Personal Data
mbi66 does not sell, rent or disclose your personal information to any third party without your consent, except where required by law or for legitimate payment processing purposes through approved providers.
Data Control in Your Hands
mbi66 users have the right to access, correct and request deletion of their personal data at any time. You can contact our support team via live chat or email to make any request relating to your data.
Minimum Data Collection
We only collect information that is strictly necessary for the stated purposes — account registration, financial transaction processing and compliance with international licensing requirements. No excess data is collected beyond what the platform's operations require.
Clear Retention Period
Your personal data is kept for as long as your account is active or as long as needed to meet legal obligations. Once an account is closed and all obligations are settled, data will be deleted or anonymised in accordance with the established procedures.
International Standards Compliance
mbi66 operates in accordance with international data protection standards under our licence. All data handling procedures are reviewed regularly to ensure they remain current and aligned with applicable legal requirements.
Privacy Policy Contents
1. Introduction
mbi66 ("we", "our platform" or "mbi66.org") is an online sports betting and casino platform operating under an international licence, intended for adult users aged 21 and above in Malaysia. This Privacy Policy describes our practices in collecting, using, disclosing and protecting the personal information of users of this platform.
By registering an account, accessing the mbi66.org website or using any of the services we offer, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.
This Privacy Policy should be read together with the Terms and Conditions of mbi66 and other relevant policies. Any queries regarding your data privacy may be directed to our support team, which operates 24/7 via live chat or email.
2. Information We Collect
To provide a safe, legitimate and quality service, mbi66 collects several categories of information from users. This collection takes place during the registration process, ongoing use of the platform and through interactions with our support team.
Personal Identification Information:
- Full name as per identity card (MyKad) or valid travel document
- Date of birth — to verify that you are aged 21 and above
- Identity card number (MyKad) or passport number
- Current residential address
- Mobile phone number
- Active and valid email address
Financial Information:
- E-wallet account details (Touch 'n Go eWallet) for processing deposits and withdrawals
- Bank account number for transactions via DuitNow or FPX Online Banking
- Crypto wallet address (for USDT, BTC or ETH deposits and withdrawals)
- Transaction history within the platform including deposits, withdrawals and bets
Technical Information:
- IP address of the device used to access the platform
- Device type, operating system and web browser
- Login and logout activity history
- Game session data and betting records for audit purposes
3. Purpose of Using Your Data
Every piece of information collected by mbi66 is used for defined purposes and will not be used beyond the scope described here. The following are the main purposes for which user data is used:
- Account management — To register, verify and maintain your user account in our system.
- Financial transaction processing — To process money deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX Online Banking and crypto USDT, BTC and ETH.
- Age and identity verification — To ensure that all users meet the minimum age requirement of 21 years and are not involved in any unlawful activities.
- Fraud prevention and security — To detect, investigate and prevent any fraudulent activity, money laundering or unauthorised access to your account.
- Legal compliance — To fulfil our obligations under our international licence and applicable legal reporting requirements.
- Service improvement — To analyse usage patterns in aggregate form to improve the quality of the platform, technical performance and overall user experience.
- Support communication — To respond to your queries via 24/7 live chat and email in Malay and English.
- Promotional information — To inform you about account-related updates, promotions and platform changes, subject to your notification preferences.
4. Information Sharing and Disclosure
mbi66 takes data sharing responsibilities seriously. We do not sell or rent users' personal information to any party for marketing purposes. However, there are limited situations where disclosure of information is necessary and lawful:
Payment Service Providers: Required financial information will be shared with approved payment processors to enable deposit and withdrawal transactions to be processed securely. All such providers are bound by strict confidentiality agreements.
Legal Requirements: We may be required to disclose user information to the relevant authorities when mandated by a court order, direction from a law enforcement body or applicable licensing requirements.
Security Protection: In cases of suspected fraud, money laundering or other security threats, we reserve the right to share relevant information with the appropriate authorities to protect the platform and other users.
5. Data Security Measures
The security of user data is an operational priority for mbi66. We implement multiple layers of technical and organisational security controls to protect your information from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL/TLS data encryption for all communication between your device and our servers
- Password storage using strong cryptographic hashing methods — we do not store passwords in plain text
- Two-factor authentication (2FA) is available as an additional security layer for your account
- Continuous server monitoring and an intrusion detection system active at all times
- Strict internal access controls — only authorised personnel may access user data, and every access is recorded in an audit log
- Regular security testing by an independent cybersecurity team to identify and address any vulnerabilities that may exist
While we take all reasonable steps, no security system can guarantee 100% protection. Should any data breach occur that affects your information, we will notify you within a reasonable timeframe and take appropriate corrective action.
6. Cookies and Tracking Technologies
mbi66 uses cookies and similar tracking technologies to improve the user experience, analyse platform performance and maintain the security of your login session.
Types of cookies we use:
- Session Cookies: Temporary cookies that expire when you close your web browser. They are used to maintain your login session and ensure account security during an active session.
- Preference Cookies: Cookies that save your preferences such as display language and certain settings so you do not need to reset them each time you visit the platform.
- Analytics Cookies: Cookies that collect information about how users interact with the platform in aggregate and anonymous form, for service improvement purposes.
You can control or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
7. User Rights Regarding Personal Data
As an mbi66 user, you have the following rights regarding the personal data we hold. All requests relating to these rights can be submitted to our support team via live chat or email, available 24/7.
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right of Rectification: If any information we hold is inaccurate or out of date, you may request that we correct it.
- Right of Erasure: In certain circumstances, you may request that we delete your personal data. Such requests will be processed subject to our ongoing legal obligations.
- Right to Restrict Processing: You may request that we limit the processing of your data in certain situations, for example while you are disputing the accuracy of that data.
- Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
- Right to Data Portability: You may request that we provide your data in a machine-readable format for transfer to another service provider.
8. Data Retention Period
mbi66 retains users' personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. General guidelines for retention periods are as follows:
- Active account data: Retained for as long as your account remains active in our system.
- Financial transaction records: Retained for a minimum of seven years from the date of the transaction to meet audit and financial reporting requirements under our international licence.
- KYC and identity verification records: Retained for the duration the account is active and for a specified period after account closure for compliance with anti-money laundering laws.
- Support communication logs: Retained for a reasonable period for reference and service improvement purposes.
When data is no longer needed and there is no legal obligation to retain it, that data will be securely deleted or anonymised so that you can no longer be identified from it.
9. Changes to This Privacy Policy
mbi66 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, updated legal requirements, or improvements to the platform. Each new version of this Privacy Policy will take effect on the date stated at the top of the document.
If material and significant changes are made, we will notify registered users via email or in-platform notification. Your continued use of the mbi66 platform after the effective date of the new version of this policy constitutes your acceptance of those changes.
We encourage you to review this page from time to time to ensure you are always aware of our latest privacy practices. Any previous version of this policy can be requested through our support team.
10. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our Data Protection team through the following channels:
- 24/7 Live Chat: Available directly on the mbi66 platform in Malay and English
- Email: [email protected]
Our team operates around the clock, seven days a week. We aim to provide a thorough response to every privacy-related enquiry. For more complex requests such as data deletion or disputes, please include full details in your message to help us process your request more efficiently.
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